About Us

Was your flight delayed, cancelled or overbooked?
We’ll fight for your money on your behalf.

No red tape

Clear communication

Quick processing

No red tape

Clear communication

Quick processing

When Travel Goes Wrong

Whether you’re planning a once-in-a-lifetime trip, a getaway weekend or that much-needed family vacation — you love to travel, wander and explore. You get excited, a little nervous. So much to see, so much to do. You pack your bags and map out details. You post funny selfies on Instagram.

But then you get to the airport. To the gate.

And the flight is delayed.

Or worse, cancelled.

And suddenly, you realize, you’ll be stuck in the terminal for precisely 207 minutes, which means you’ll miss your connecting flight…where you’ll wait in another city for another plane…arriving at your final destination too many hours late to count.

You haven’t even left the ticket counter and you’re already going through a mental checklist: notify the hotel, cancel the driver, can we get our money back for the missed tour, did we pack enough diapers for the baby?

How much will this flight delay cost me – and how can I get payback?

We Make Travel Right

At Airline Payback, we know that when you’re flying overseas, problems come up. Flights get delayed, cancelled or overbooked. But what many people don’t know is that there is something you can do about it.

That’s why we started Airline Payback. We know that most people don’t know their rights under European law when their flight is delayed, cancelled or overbooked. And while the airlines must share that information with you, they’re not always clear about it.

Or, they make it difficult to claim the money you’re entitled to because they know, the harder they make it for you to get your money, the less likely you are to follow-up.
That means the airlines win and you lose. That’s not right. You should be able to enjoy your trip without having to worry about one more thing.

We started Airline Payback because we believe there’s a better way to fight for your rights and get the money you’re entitled to. We may not be able to get back your missed event or your lost time, but we will fight for your money on your behalf — so you don’t have to.

Our Mission

  • We believe people are more than a flight number, claim ticket or chatbot response. You deserve to be heard, respected and compensated.
  • Unlike the airlines, we treat you the way you should be treated. We respect your time, money and legal rights.
  • We believe filing a claim for your lost time or missed events should be quick and easy. You get personalized, quick processing, clear communication and no surprise fees or hidden costs.

Our Promise

To us, you’re not just another number. We promise you’ll never get lost in an endless shuffle of paperwork, lost in the system for months on end, never sure where your claim is.


Fast. Easy. Secure


Call 888-345-9126


We work free until we settle. Never more than a 25% fee!

Airlines Don’t Want You to Win. We Do.

44% of eligible passengers never file a claim. Don’t be another statistic.
Let’s get the money you’re entitled to.

Flight Delay?

Were you delayed 3 or more hours, traveling in the EU and the airline caused the delay? You may be entitled to compensation between €250 – €600.

Learn More

Cancelled Flight?

Compensation guidelines for cancelled flights can be tricky. Know your rights. Don’t let the airlines keep the money they might owe you. >

Learn More

Overbooked or Denied Boarding?

Flights get overbooked by airlines often. But that shouldn’t be your problem. Let us help sort through your specific situation.

Learn More

We fight for your money, so you don’t have to!

Don’t let the airlines win. They’ve cost you enough time and money. We help you file a
claim for the compensation you may be entitled to.