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Terms & Conditions

We require the claimant to be at least 18 years of age to use this website or any of the services offered within this website. By using the website and agreeing to the Terms and Conditions presented you warrant and represent that you are at least 18 years of age.

Let us sum up the important information…

  • If we are successful in making your claim, we will charge 25% of the amount you
    receive
  • Airline Payback Inc service is strictly “No Win, No Fee” – with absolutely no
    hidden charges.
  • We will never sell or share your data with third parties – unless we deem it
    necessary to share your case files with our legal partners in under to purse your
    claim.
  • We can assist with multiple passenger claims and group claims; however, the
    necessary consent must be obtained prior to making such a request from passengers
    in question.
  1. Client Agreement

    1. All offers are without obligation and are only to be considered to be an invitation to enter into an agreement unless The Company states otherwise. By completing and submitting the Assignment Form you are agreeing to these terms and conditions and the Client gives The Company authorization to initiate, on his or her behalf, a compensation request against a particular air transport company in relation to a delay, cancellation, denied boarding claim. Services offered by The Company can be found in the “Services” section of the Terms and Conditions.
    2. An Agreement will be concluded only if the Company accepts your Claim, or if the Company starts to process the Claim. We don’t constitute any certainty over the success of the Claim nor does it create grounds for any loss or damage on the side of the Client. The Client shall not pursue the claim without the prior written approval of Airline Payback Inc. The Client by agreeing to these terms is assuring that no compensation has yet been received for this claim from the airline.
    3. After this Agreement has been entered into by The Client and The Company any subsequent agreement from the airline to compensate The Client, howsoever phrased by the airline, shall be deemed the result of the Companies intervention on behalf of The Client, therefore all contractual obligations between The Company and The Client will be applicable.
  2. Entitlement

    1. Compensation is valued in Euro, as passengers are protected under an EU Regulation.
    2. The Company is to seek compensation to be paid in accordance with regulation 261/2004 and in the form of Euro currency via electronic bank transfer.
  3. Fee

    1. The fee payable to the Company is set at 25% of the compensation received by the Client in respect of each individual Compensation Request relating to a delayed or cancelled flight. The Company will notify the Client by email as soon as any compensation is received from the opponent. The Company will transfer any compensation received, less the Fee payable to the Company, to the Client within 3 working days after:
      1. the Client provides his or her bank account details to the Company; and
      2. the Company receives any compensation in regards to the Client’s claim.
    2. Funds Transfer fees (only if applicable) for the transfer of the balance of compensation to the Client incurred by the Company are payable by the Client out of the balance of the compensation. If the Claim is unsuccessful or in the reasonable opinion of The Company or their nominated solicitor, that the Air Carrier can successfully show ‘extraordinary circumstances’ this Agreement shall come to an end automatically. You shall not have to pay anything for the services provided up to that point, as the Company will pay all costs incurred on behalf of the Client including any costs of formal litigation.
    3. If a flight voucher is accepted by yourself then the Fee due to the Company shall be calculated in accordance to the value of the vouchers. The Company shall be entitled to withhold the flight voucher until such a time as the Fee due to them has been paid in full.
    4. In the situation that Compensation is transferred directly to the Client via the Air Carrier, the Client is liable to pay the agreed Service Charge as detailed within 3.1. This is due to Compensation being award as a result of the direct actions taken by Airline Payback Inc.
  4. Data and information required from the Client

    1. On request by the Company, the Client will provide the Company with all relevant data or information that is required for the execution of the Agreement. The Client confirms that the information and data provided is correct, complete and true.
    2. In the case of incorrect data/information and fraudulent conduct, the Company reserves the right to terminate the Agreement with immediate effect. If the Agreement is terminated in accordance with this paragraph, the Client will not have any
      right to compensation of any form.
  5. Services

    1. Airline Payback Inc acts on behalf of the Client, by pursing their rights to compensation payment that airlines may owe under the EU Regulation 261/2004. The service offered by The Company is strictly on a “No Win, No Fee” basis, which means subject to these Terms and Conditions and the terms of our Contingency Fee Agreement, if your claim is unsuccessful we will not charge you anything. The Client is required to sign a “Assignment Form” to instruct payees of the compensation to make payment of any successful compensation to Airline Payback Inc in order for us to deduct fees as described in the “Fee’s and Payment Process” section of the Terms and Conditions.
  6. Limitation of Airline Payback Inc Liability

    The Company’s liability towards the Client shall never exceed the value of the Claim assigned to the Company.

  7. Disclaimer

    This website is provided “as is” without any representations or warranties, express or implied. Airline Payback Inc. makes no warranty or representation that the website or software will meet your requirements, that it will be of satisfactory quality, that it will be for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all your systems, that it will be secure and that all information provided will be accurate.

  8. Copyright

    1. The copyright to the content, design, and any listing in this website is owned by Airline Payback Inc. (“we” or “us”) except for any downloadable reproduced case reports, to which the terms below do not apply. You may print and download extracts from this site on the following conditions:
    2. The documents and graphics on this site are for personal use or for use within your firm or organization; any copies of these pages that you view, print or save to disk or to any other storage medium may only be used for your personal viewing or for viewing within your firm or organization and any pages or extracts printed or saved to disk or stored in any way, may not be distributed to third parties or sold or otherwise circulated for profit. You may however provide extract copies to third parties as part of any professional advice you may give them, provided that the source of our material is acknowledged in all copies.
    3. You must not reproduce or store any part of this website or include it in any public or private electronic retrieval system or service.

In these Terms and Conditions, the following definitions apply:

  • “Agreement” means any agreement between Airline Payback Inc and the Client that instructs Airline Payback Inc to pursue a claim for financial compensation for and on behalf of the Client against and in accordance with EU Regulation 261/400.
  • “Claim” means a formal or informal request for compensation by means of directly or indirectly under the Regulation by liaising with the Airline and/or the relevant national enforcement body.
  • “Compensation” means financial or other compensation from the Airline of which the Client is beneficiary, in relation to Regulation 261/2004.
  • “The Company”, “we”, “us” or “our” means Airline Payback Inc.
  • “Client” means a person or persons that enters into the Agreement under these Terms and Conditions between yourself and Airline Payback Inc.
  • “Fee” means the commission charged by Airline Payback Inc. for successfully obtaining compensation on behalf of the Client. Should the Client receive the Compensation in a non-financial manner (e.g. in voucher) then the Customer agrees to pay to the Company the fee amount in cash.
  • “Website” means www.airlinepayback.com
  • “Contingency Fee Agreement” means the “No Win, No Fee” agreement stated within the website and agreeing to the fees accompanied with a successful claim.
  • “Consent” means the written or verbal permission obtained from the other air passengers within the group prior to making a claim on their behalf.
  • “Assignment Form” means the authorization the Client grants Airline Payback Inc. as an authorized Company to obtain payment of compensation on your behalf to be paid directly Airline Payback Inc to enable the Company to subtract fees prior to paying out Compensation to their Clients.